Chartered Institute of Logistics and Transport Australia (CILTA)
Effective Date: 10 September 2026
Review Date: 10 September 2027
Our Commitment
The Chartered Institute of Logistics and Transport Australia (CILTA) is committed to protecting the privacy, confidentiality and security of personal information entrusted to us by members, students, volunteers, event participants, website users and stakeholders.
We recognise that trust is fundamental to our relationship with our members and are committed to managing personal information transparently, responsibly and securely.
What Information We Collect
We may collect personal information including:
- Name and contact details
- Membership information
- Professional and educational qualifications
- Event registration details
- Payment and transaction information
- Communication preferences
- Information submitted through forms, surveys or enquiries
- Website usage and analytics information
We only collect information reasonably necessary to support our activities and services.
How We Use Personal Information
We may use personal information to:
- Administer memberships
- Deliver training, accreditation and certification programs
- Manage events, webinars and professional development activities
- Communicate with members and stakeholders
- Provide member services and support
- Improve our website and digital services
- Meet legal and regulatory obligations
- Protect the security of our systems and information
Member Information and Data Stewardship
CILTA acts as the accountable custodian of personal information entrusted to it by members and stakeholders.
- We are responsible for determining:
- Why personal information is collected;
- How personal information is used;
- Who is authorised to access information;
- Whether information may be disclosed to others; and
- How information is protected and retained.
CILTA will not sell, rent or trade member information.
Participation in federated, affiliated or international organisational arrangements does not create an automatic entitlement to access CILTA member information.
Any disclosure of personal information will be assessed against applicable legal, privacy, security and governance requirements.
Third-Party Service Providers
CILTA engages trusted third-party service providers to assist in delivering its services.
These providers may support:
- Website hosting
- Membership management
- Email communications
- Event registrations
- Payment processing
- Online community platforms
Service providers are required to implement appropriate privacy and security controls and may only access information necessary to perform authorised services on behalf of CILTA.
Higher Logic Platform
CILTA uses the Higher Logic platform to support website functionality, member engagement, online communities, events and communications.
Higher Logic acts as a technology service provider to CILTA.
While certain information may be stored or processed through the Higher Logic platform, CILTA remains responsible for:
- Member privacy obligations;
- Information governance;
- Disclosure decisions;
- Responding to privacy enquiries; and
- Protecting member information in accordance with applicable laws and policies.
International Data Transfers
Some service providers may store or process information outside Australia.
Where this occurs, CILTA takes reasonable steps to ensure appropriate privacy, confidentiality and security protections are in place.
Any overseas disclosure of personal information will be assessed against applicable privacy and security obligations before information is shared.
Cybersecurity
CILTA is committed to maintaining appropriate cybersecurity measures to protect information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
- Multi-factor authentication
- Access controls
- Encryption technologies
- Security monitoring
- Regular software updates and patching
- Secure backup and recovery processes
- Security awareness and training programs
- Vendor security assessments
While no online environment can be guaranteed to be completely secure, CILTA takes reasonable steps to protect information against cybersecurity threats.
Cookies and Website Analytics
Our website may use cookies and analytics tools to:
- Improve website performance;
- Understand visitor behaviour;
- Enhance user experience;
- Maintain website security.
Users may adjust browser settings to manage cookie preferences.
Data Breach Management
CILTA maintains procedures for identifying, assessing and responding to actual or suspected data breaches.
Where required by law, affected individuals and relevant authorities will be notified in accordance with applicable privacy legislation.
Third-party service providers engaged by CILTA are expected to promptly notify us of any incident that may affect CILTA information and to cooperate with any investigation or response activities.
Access and Correction
You may request access to personal information held by CILTA and request corrections where information is inaccurate, incomplete or out of date.
Requests should be submitted using the contact details below.
Privacy Complaints
If you have concerns regarding how your personal information has been handled, please contact CILTA in the first instance.
We will investigate privacy complaints and respond within a reasonable timeframe.
Contact Us
Privacy Officer
Chartered Institute of Logistics and Transport Australia (CILTA)
Email: [email protected]
Telephone:1300 68 11 34
Website: www.cilta.com.au