An overview covering history of the Logistics, customer service, order processing, purchasing, operations management, transport systems, warehousing, information systems and sustainability. This is an introductory subject, taught at a very basic level – introducing the major areas of studies in the subject and how it relates to the economy. It introduces the language of logistics and the key concepts.
- What is logistics?
- History and development from physical distribution to supply chains, 2PL,3PL,4PL
- Customer service
- Order processing and information systems
- Operations Management (making or doing things) a) Inventory management, b) JIT, SOP,TQM
- Ethics in logistics
The course is a “helicopter” view of the subject and introduces students to relevant texts, university courses, leading thinkers and practitioners in the subject as we go through the various parts of the subject.
1 Day or 2 half days in Melbourne
It assumes no prior formal knowledge of the theory but practical experience in warehousing, transport or purchasing will be very useful.
Dr. David Wilson
+61 419 374 776