Establish Effective Workplace Relationships

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Course Outline

Within any workplace, people are the organisation’s best or worst asset. By developing skills in communication and consultation, frontline managers can have a profound influence on colleagues, encouraging them to perform at their very best.

Positive workplace relationships reduce conflict, and allow internal and external interactions to progress smoothly – all of which ultimately contribute to an organisation performing successfully within its marketplace.

As you work your way through this course, you will build an understanding of these important skills: collecting, analysing and communicating information and ideas, developing trust and confidence and developing and maintaining networks and relationships, and managing difficulties to achieve positive outcomes.

Learning Outcomes: 

At the completion of the program participants should be able to:

  • Collect, analyse and communicate information and ideas
  • Develop trust and confidence
  • Develop and maintain networks and relationships
  • Manage difficulties into positive outcomes



Delivery Mode 




Course Code

BSBWOR401A – (Unit from the Certificate IV of Front Line Management)


Participants who satisfactorily complete all the units from the Certificate IV in Front Line Management will be awarded the Certificate (Certificate IV in Front Line Management BSB40812) and 100CPD Points. 

Completion of any of the units within the Certificate will result in a Statement of Attainment.


On Application 

Commencement Dates 

Available 24/7


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Course Contact:

MCI Client Relationship Manager:
Barry Benjamin +61 2 8292 0916 or email [email protected]
or Visit the website