Public Transport - Network Planning, Operations & Service Delivery

Course Summary

Course Provider

Course Type

Key Knowledge Areas
1, 2, 3, 5, 6, 7, 8, 9, 12, 13, 14, 15, 16

Professional Sector Relevance


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As a public transport professional, it is important to understand the characteristics of effective integrated public transport networks and how to implement them in practice. After completing this course, you will understand the context within which planning occurs, and be familiar with the terminology, principles, methods, tools, and issues involved in designing networks and planning for their service.

Course Structure

This a blended learning course, involving pre-work, which includes background readings and reflection activities, prior to attending the two 1 ½ day intensive short courses. The online pre-work has been designed to help you get the most out of the course.

Who should attend?

  • Professionals involved in planning, designing and monitoring public transport, especially state and local government staff, operators, consultants and contractors
  • Professionals new to public transport or wanting a refresher, as well as those wanting a broader understanding of public transport.

*Articulation to the Graduate Certificate in Public Transport is available.

Dates & Times

29th – 31st March 2017 | 8.30 – 4.30

Course Modules

Network & Service Planning 

  1. Overview of Network & Service Planning: define network and service planning, including the market, planning tasks and planning approaches.
  2. Urban Passenger Transport Modes: demonstrate the process of identifying, analysing and selecting public transport modes.
  3. Institutional Context: describe the institutional context in which network and service planning occur, including roles, regulation and funding.
  4. Network Structure Design: outline the steps in the network structure design process.
  5. Methods and Tools for Service Planning: illustrate the application of a range of methods and tools in service planning.

Bring it all, together – group exercise

Operations & Service Delivery 

  1. Issues in Public Transport Operations: critically evaluate public transport operational issues.
  2. Public Transport Service Delivery Arrangements: consider service delivery options and contract models.
  3. Securing Public Transport Contractors: describe issues associated with securing a public transport contractor.
  4. Managing Public Transport Contracts: discuss issues associated with managing public transport contracts.
  5. Customer Service Needs: appraise the most appropriate means to meet customer service needs.

Bring it all, together – group exercise


  • 3 day course is $1360.00 plus gst
  • Assessment pack $180.00 plus gst


Course Contact:

Prof Phil Charles
[email protected]
UQ Business School Executive Venue
Level 19, Central Plaza One,
345 Queen St (cnr Creek St), Brisbane