This course investigates the ideologies and processes surrounding the strategic planning of customer service processes within the workplace. It covers customer service improvement methods and processes including internal and external information gathering.
At the completion of the program participants should be able to:
- Advise on customer service needs
- Support implementation of customer service strategies
- Evaluate and report on customer service
BSBCUS401B – (Unit from the Certificate IV of Front Line Management)
Participants who satisfactorily complete all the units from the Certificate IV in Front Line Management will be awarded the Certificate (Certificate IV in Front Line Management BSB40812) and 100CPD Points.
Completion of any of the units within the Certificate will result in a Statement of Attainment.